Shipping Rates and Policies
2023 notice: due to skyrocketing shipping charges, new tariff reporting requirements, and lost packages, we are sorry but we can no longer ship outside of the continental United States.
Click the links below to learn about the policies of this website, shipping rates, rules, and restrictions:
- Order Policies
- Shipping Charges US
- Shipping Charges International
- Out of Stock Item Policy
- PayPal Problems or Paying by Check
LeahDay.com Order Policies
Online Order Processing - All orders processed through the LeahDay.com online quilt shop are processed using Paypal. This online service allows you to checkout using any major credit card or funds from your Paypal account. Funds will only be accepted in US dollars (USD).
Pay by Check - If you wish to pay by check, please click here for instructions. We do not accept checks for Grace, Janome, or Arrow tables, including frames, machines, and accessories.
Pay over the phone - We currently do not accept payments or offer support over the phone.
Discounts - If you have a discount code, please use it at the time of your order, or contact us for help applying the code within 24 hours of placing your order.
Longarm and frame discount codes cannot be used when a longarm or frame are on special deep discounts like monthly sale promotions, Christmas sale, etc.
All discount codes are subject to change at any time.
International Orders - We currently accept orders from most international countries *. Payment must be in US Dollars.
We will ship your order within 48 hours via USPS 1st Class Worldwide Shipping. We are not responsible for the US Postal Services shipping delays.
We cannot be responsible for packages that go astray or disappear from the postal service if we correctly address and ship them. If tracking verifies that we have shipped the package, and the address was correct, but it has not arrived, please contact your post office and local customs official.
We are not responsible for paying tax and duties on your international order. That is your responsibility. We will not falsify customs documents on international orders. A CN22 Custom form is filled out with every international order.
We will not mark international orders as "gifts". We are not responsible for any taxes or duty applied to your order by your government or postal system. We are not responsible for your country's customs office holding a package.
Creating an Account - During the checkout process you will be prompted to create an account to save your information. This is entirely voluntary, but it is highly advisable to create an account if you are purchasing a download product.
Shipping time - LeahDay.com products are packed and shipped within 1-2 business days. Receipt of order depends on your location and speed of delivery service. For most US orders arrival will be within 2-5 business days. For most international orders, arrival can be expected between 2- 10 weeks, depending entirely on the rules and restrictions of your government customs policies.
Grace Products are drop shipped from Grace Company in Utah within 5-7 business days via UPS. Occasionally an product will be out of stock and will be shipped as soon as it is available. We strive to offer only the products that are in stock and ready to ship immediately. If you wish to order a Grace product that is out of stock, please contact us for help.
Grace Company products can only be shipped within the Continental US. All orders shipping to other countries will be refunded.
Janome Machines are shipped within 3 business days via UPS. We only offer machines we have in stock and on hand.
Janome Machines can only be shipped within the Continental US. All orders shipping to other countries will be refunded.
Download Products - All books, DVDs, and quilt patterns labeled as "Download" or "PDF" are instant downloads. After completing payment, you will receive links to download your product. Click this link to download the PDF file and full size printable templates. You will also receive an receipt of your order via email also containing your download link, and you can also access any downloads you have purchased from LeahDay.com by creating an account to save your order information.
30 Day Guarantee - All purchases made from LeahDay.com are covered by a 30 day satisfaction guarantee. If you're not satisfied with your purchase, please contact us to request a refund. You will need to return the products to us in original packaging, and upon receipt we will refund the cost of the order minus shipping. All refunds will be processed within 2 business days.
Guarantee Exclusion - The 30 day guarantee does not include damaged products due to personal misuse. Specifically we will not replace or refund either the Supreme Slider or Queen Supreme Slider if you stitch through it, rip it, or cut it. These products are clearly listed with instructions to tape down the edges until you get used to using them on your sewing machine. Please take precautions and use all products correctly to avoid damage to the product itself, your quilts, or your machine.
Sewing tables, custom cut inserts, loose leaf printed quilt patterns, and gift cards are also excluded from the 30 day guarantee.
Damage Due to Shipping - If your order arrives damaged from the mail, please contact us immediately with a photo of the damaged package so we can resend the order. Note: due to the cost associated with international orders, we will not resend, but refund the cost of your order minus shipping.
Packing Error - Please contact us immediately if there is a mistake in your order. We will reship the correct item or items immediately.
Lost Package - All orders from LeahDay.com are shipped via USPS mail with ship tracking on all packages. If your package has been slow to arrive, please contact us for a tracking number so you can check the status of your order.
Once the package is packed and shipped, it leaves our hands and is out of our control. We are not responsible for packages lost in transit or misplaced upon delivery. Please check with your local post office for more information.
Cancellations - Please contact us immediately to cancel your order. We will refund the cost of merchandise and shipping if we receive your request before your order ships. If we have already shipped your order, you may return it to us within 30 days and we will refund the cost of the merchandise, but not shipping charges.
Incorrect Address - Please contact us immediately of your address is not correct when you ordered. If your order has not shipped, the address will be corrected and the order should ship within 48 hours. If your order has shipped, we will wait until the order is returned, and reship the package to the correct address. Please note: it can take 2-6 weeks to receive a returned package so please double check your shipping address before ordering.
Incorrect Address International - Due to the high cost of international shipping, if the package ships to an international address, we are not responsible for loss of goods via the postal system when we are given an incorrect address. If the package returns to us, we will ship the parcel to the corrected address. Please note this can take up to eight weeks.
Faster Shipping Options - We do not offer any faster shipping options on any orders. All orders are shipped via 1st class or Priority USPS mail, depending on weight. An order will automatically ship Priority mail if over 13 oz in the US and 4 pounds if shipping internationally.
* We do not ship to Hawaii or Alaska or outlying territories
All orders are shipped via 1st class or Priority USPS Mail
| Shipping Determined by Weight (Lbs) | Postage |
| 0.01 - 0.30 lbs. | $4.50 |
| 0.31 - 0.80 lbs. | $6.00 |
| 0.81 - 2.0 lbs. | $8.00 |
| 2.01 - 3.0 lbs. | $10.00 |
| 3.01 - 4.0 lbs. | $12.00 |
| 4.01 - 10.0 lbs | $15.00 |
| 10.01 - up | $20.00 |
|
Shipping Determined by Weight (Lbs)
|
Postage
|
|
0.01 - 0.50 lbs.
|
$12.00
|
|
0.51 - 2.00 lbs.
|
$18.00
|
|
2.01 - 3.00 lbs.
|
$24.00
|
|
3.1 - 5.9 lbs. (Priority usps after 4.1 lbs)
|
$45.00
|
|
5.9 lbs. and up (Priority usps)
|
$60.00
|
|
Shipping Determined by Weight (Lbs)
|
Postage
|
|
0.01 - 0.50 lbs.
|
$16.00
|
|
0.51 - 1.00 lbs.
|
$26.00
|
|
1.01 - 2.00 lbs.
|
$26.00
|
|
2.01 - 3.00 lbs.
|
$40.00
|
|
3.1 lbs. and up (Priority usps after 4.1 lbs)
|
$66.00
|
We work hard to ensure all items are in stock at all times, but events outside of our control occur and sometimes we run out. Customers will receive a notice that their item is out of stock in their order summary and the remaining order will be shipped within 2 business days. When items come back in stock, the order will ship priority mail to make up time. Typical out of stock time is 5-10 days.
PayPal Problems or Paying by Check
We use PayPal to process all orders because of its convenience, reliability, and security. However, if you're having problems paying via PayPal, please follow the following steps to place your order via snail mail.
Please note we do NOT accept checks for Grace, Eversewn, or Janome products including frames, machines, and equipment.
1. Add the items you want to your cart.
2. Enter your zip code into the box and click "update" to get your shipping total.
3. Print out this page and write your name, shipping address, and phone number on the front.
4. Fill out your check for the total amount and make the check payable to Leah Day.
Mail your order page and check to:
Leah Day
P.O Box 386
Earl, NC 28038
Please allow 3-4 weeks for your check to arrive, be processed, and your order to ship out.
- For International Customers Having Trouble with PayPal -
Please follow the same steps 1-3, but instead of mailing a check, please send an International Money Order, payable in US dollars, from your local Post Office. Please note we only accept international money orders payable in U.S. dollars. All other payments will be returned.