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Refund policy

Return Policy

Last updated August 26, 2005

Thank you for your purchase from LeahDay.com. We want you to be fully satisfied with anything you order from our website. However, if you're not fully satisfied with your purchase for any reason, you may return it to us for a full refund. See below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in "like new" condition, packaged within the original box / boxes.

Please note - a 3% restocking fee will be charged for all returns in excess of $500.

Return Process

To return an item, please email customer service at LeahDay.com/Contact to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

LeahDay.com
Attn: Returns
RMA#
P.O Box 386
Earl, NC 28038

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. Refunds make take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned: Gift Cards, QCT Software and QCT 6 Upgrade Kits, Evolution Hoop Upgrade, Extension Kits, and Frame Rail Packages.

Quilter's Creative Touch (QCT) Upgrade kits are software and due to the nature of this product, not returnable or refundable for any reason. Please contact us if you have questions about QCT so you can make an informed purchase of this product.

Quilter's Creative Touch Gold Cards are also not returnable or refundable for any reason.

Evolution Hoop Upgrade, Extension Kits and Frame Rail packages are very expensive to ship. For this reason, these products are not returnable or refundable.

For defective or damaged products, please contact us at LeahDay.com/Contact to arrange for a refund or product exchange.

Please note - a 3% restocking fee will be charged for all returns in excess of $500.

Questions

If you have any questions concerning our return policy, please contact us at LeahDay.com/Contact

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